A Remote-Ready Business Phone Solution
Launch a virtual contact center to power your sales and customer support teams—accessible from anywhere in the world.
(Named after the Fumbach River near Pirmasens, Germany)
- Integrated Communication Channels
- Professional Experts Ready to Answer up to 50,000 calls
- Specialized Customer Care solutions
- Multilingual Answering Capability
- Contact Center Management Software
- 1500 Simultaneous Calls
- Cloud and On-Site Capable
- Analytics And Monitoring Reports
- VOIP Ready
Key Features
- Integrated Omnichannel Communication
- Expert Contact Agents – Ready for up to 50,000 Calls Daily
- Tailored Customer Care Solutions
- Multilingual Answering Capabilities
- Contact Center Management Platform
- Up to 1,500 Simultaneous Calls
- Cloud or On-Site Deployment
- Real-Time Analytics & Monitoring Dashboards
- Fully VOIP-Compatible
Fumbach, Strengthening the Connection Between You and Your Customers
Why Choose Fumbach?
Competitive Pricing
API Friendly
Web-based cloud ready panel
Multilingual Platform
Business Intelligence Tools
+ Active Contact Services
Fumbach’s On-Demand Service Layer
- 24/7 live operator response team
- Reduced staffing, setup, and maintenance costs
- Dynamic load balancing with flexible agents during peak hours
- Unlimited call handling scalability
- No HR management overhead
- Ongoing training and upskilling of service agents
Technical Specifications
+ Advanced IVR system with custom response trees
+ Voicemail capabilities
+ Full conversation recording and archiving
+ Call forwarding and transfer options
+ Auto-dialer / predictive dialing system
+ Multi-level access and permission-based monitoring
+ Integrated polling and survey system
+ Knowledge base and automated reply features
+ Unified messaging (email, SMS, chat)
+ User and team management tools
+ Organizational hierarchy support
+ REST API & full documentation for custom integrations
FAQ
Why is Fumbach a smart outsourcing choice?
- You want your internal teams focused on core business operations.
- The cost of setting up and managing an in-house contact center is often high and resource-intensive.
- Outsourcing mitigates risks tied to fluctuating financial and human resource demands.
- Fumbach provides skilled, trained agents with deep experience in communication best practices.
- Additional benefits include cost efficiency, operational flexibility, faster scaling, and reduced marketing overhead.
What does “Fumbach” mean?
Fumbach is the name of a river near our headquarters in Pirmasens. Our team often held brainstorming sessions by this serene river, drawing inspiration from its calm flow and revitalizing presence. The name reflects our commitment to clear communication, flow, and unity—qualities embedded in our product. Fumbach CC also supports local employment and entrepreneurship in the region, aligning our mission with social impact.
What are the technical requirements?
Fumbach Contact Center is compatible with most major VOIP providers and SIP-compatible devices. All you need is a stable internet connection and a modern browser to access the cloud platform.
Is Fumbach scalable for large enterprises?
Fumbach is the name of a river near our head quarter office. Team members used to hold brainstorming meetings near this river. This river is very important for our team members. This beautiful, invigorating river, with its inspiring sight and sounds, has a unique power that connects team members with nature. This connection made us think about choosing this name for the contact center software. The goal to create the contact center at Pirmasens RE, is to entrepreneurship and help employment of residents in this area. Our one and only purpose is to provide the best type of facilities for you at Fumbach CC.
Can I integrate Fumbach with my CRM or ticketing system?
Yes. Our open API and detailed documentation allow seamless integration with popular CRM, ERP, and support tools such as Salesforce, HubSpot, Zoho, Freshdesk, and more.